Global Contact Center Outsourcing Market 2018 - Industry Research Report

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Global Contact Center Outsourcing Market 2018 - Industry Research Report

 Published Date : Jul-2018   |    Format :PDF |    Number of Pages : 104   |    Publisher : Extense Research

This report studies the global Contact Center Outsourcing market, analyzes and researches the Contact Center Outsourcing development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    Xerox Corporation
    IBM Global Services
    CGS
    Datamark, Inc.
    Infinit Contact
    Five9
    Runway
    Invensis
    Infinit-O
    PSI
    Sitel Worldwide Corporation

Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

Market segment by Type, the product can be split into
    Email support
    Chat support
    Voice over IP (VoIP)
    Website support

Market segment by Application, Contact Center Outsourcing can be split into
    BFSI
    Retail
    Government
    IT & Telecommunication
    Defense Aerospace & Intelligence
    Telecommunications & IT
    Manufacturing

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Global Contact Center Outsourcing Market Size, Status and Forecast 2025
1 Industry Overview of Contact Center Outsourcing
    1.1  Contact Center Outsourcing Market Overview
        1.1.1 Contact Center Outsourcing Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Contact Center Outsourcing Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Contact Center Outsourcing Market by Type
        1.3.1 Email support
        1.3.2 Chat support
        1.3.3 Voice over IP (VoIP)
        1.3.4 Website support
    1.4 Contact Center Outsourcing Market by End Users/Application
        1.4.1 BFSI
        1.4.2 Retail
        1.4.3 Government
        1.4.4 IT & Telecommunication
        1.4.5 Defense Aerospace & Intelligence
        1.4.6 Telecommunications & IT
        1.4.7 Manufacturing

2 Global Contact Center Outsourcing Competition Analysis by Players
    2.1 Contact Center Outsourcing Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Xerox Corporation
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.1.5 Recent Developments
    3.2 IBM Global Services
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.2.5 Recent Developments
    3.3 CGS
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.3.5 Recent Developments
    3.4 Datamark, Inc.
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.4.5 Recent Developments
    3.5 Infinit Contact
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.5.5 Recent Developments
    3.6 Five9
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.6.5 Recent Developments
    3.7 Runway
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.7.5 Recent Developments
    3.8 Invensis
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.8.5 Recent Developments
    3.9 Infinit-O
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.9.5 Recent Developments
    3.10 PSI
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Contact Center Outsourcing Revenue (Million USD) (2013-2018)
        3.10.5 Recent Developments
    3.11 Sitel Worldwide Corporation

4 Global Contact Center Outsourcing Market Size by Type and Application (2013-2018)
    4.1 Global Contact Center Outsourcing Market Size by Type (2013-2018)
    4.2 Global Contact Center Outsourcing Market Size by Application (2013-2018)
    4.3 Potential Application of Contact Center Outsourcing in Future
    4.4 Top Consumer/End Users of Contact Center Outsourcing

5 United States Contact Center Outsourcing Development Status and Outlook
    5.1 United States Contact Center Outsourcing Market Size (2013-2018)
    5.2 United States Contact Center Outsourcing Market Size and Market Share by Players (2013-2018)
    5.3 United States Contact Center Outsourcing Market Size by Application (2013-2018)

6 EU Contact Center Outsourcing Development Status and Outlook
    6.1 EU Contact Center Outsourcing Market Size (2013-2018)
    6.2 EU Contact Center Outsourcing Market Size and Market Share by Players (2013-2018)
    6.3 EU Contact Center Outsourcing Market Size by Application (2013-2018)

7 Japan Contact Center Outsourcing Development Status and Outlook
    7.1 Japan Contact Center Outsourcing Market Size (2013-2018)
    7.2 Japan Contact Center Outsourcing Market Size and Market Share by Players (2013-2018)
    7.3 Japan Contact Center Outsourcing Market Size by Application (2013-2018)

8 China Contact Center Outsourcing Development Status and Outlook
    8.1 China Contact Center Outsourcing Market Size (2013-2018)
    8.2 China Contact Center Outsourcing Market Size and Market Share by Players (2013-2018)
    8.3 China Contact Center Outsourcing Market Size by Application (2013-2018)

9 India Contact Center Outsourcing Development Status and Outlook
    9.1 India Contact Center Outsourcing Market Size (2013-2018)
    9.2 India Contact Center Outsourcing Market Size and Market Share by Players (2013-2018)
    9.3 India Contact Center Outsourcing Market Size by Application (2013-2018)

10 Southeast Asia Contact Center Outsourcing Development Status and Outlook
    10.1 Southeast Asia Contact Center Outsourcing Market Size (2013-2018)
    10.2 Southeast Asia Contact Center Outsourcing Market Size and Market Share by Players (2013-2018)
    10.3 Southeast Asia Contact Center Outsourcing Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Contact Center Outsourcing Market Size (Value) by Regions (2018-2025)
        11.1.1 United States Contact Center Outsourcing Revenue and Growth Rate (2018-2025)
        11.1.2 EU Contact Center Outsourcing Revenue and Growth Rate (2018-2025)
        11.1.3 Japan Contact Center Outsourcing Revenue and Growth Rate (2018-2025)
        11.1.4 China Contact Center Outsourcing Revenue and Growth Rate (2018-2025)
        11.1.5 India Contact Center Outsourcing Revenue and Growth Rate (2018-2025)
        11.1.6 Southeast Asia Contact Center Outsourcing Revenue and Growth Rate (2018-2025)
    11.2 Global Contact Center Outsourcing Market Size (Value) by Type (2018-2025)
    11.3 Global Contact Center Outsourcing Market Size by Application (2018-2025)

12 Contact Center Outsourcing Market Dynamics
    12.1 Contact Center Outsourcing Market Opportunities
    12.2 Contact Center Outsourcing Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Contact Center Outsourcing Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Contact Center Outsourcing Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source



List of Tables and Figures

    Figure Global Contact Center Outsourcing Market Size (Million USD) Status and Outlook (2013-2018)
    Table Global Contact Center Outsourcing Revenue (Million USD) Comparison by Regions (2013-2018)
    Figure Global Contact Center Outsourcing Market Share by Regions (2013-2018)
    Figure United States Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure EU Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Japan Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure India Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Southeast Asia Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Table Global Contact Center Outsourcing Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
    Figure Global Contact Center Outsourcing Revenue Market Share by Type in 2017
    Figure Email support Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Chat support Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Voice over IP (VoIP) Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Website support Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Global Contact Center Outsourcing Market Share by Application in 2017
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Retail (2013-2018)
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Government (2013-2018)
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in IT & Telecommunication (2013-2018)
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Defense Aerospace & Intelligence (2013-2018)
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Telecommunications & IT (2013-2018)
    Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Manufacturing (2013-2018)
    Table Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure Contact Center Outsourcing Market Size Share by Players in 2013
    Figure Contact Center Outsourcing Market Size Share by Players in 2017
    Table Xerox Corporation Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Xerox Corporation (2013-2018)
    Figure Xerox Corporation Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table IBM Global Services Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of IBM Global Services (2013-2018)
    Figure IBM Global Services Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table CGS Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of CGS (2013-2018)
    Figure CGS Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Datamark, Inc. Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Datamark, Inc. (2013-2018)
    Figure Datamark, Inc. Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Infinit Contact Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Infinit Contact (2013-2018)
    Figure Infinit Contact Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Five9 Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Five9 (2013-2018)
    Figure Five9 Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Runway Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Runway (2013-2018)
    Figure Runway Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Invensis Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Invensis (2013-2018)
    Figure Invensis Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Infinit-O Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Infinit-O (2013-2018)
    Figure Infinit-O Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table PSI Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of PSI (2013-2018)
    Figure PSI Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Sitel Worldwide Corporation Basic Information List
    Table Contact Center Outsourcing Business Revenue (Million USD) of Sitel Worldwide Corporation (2013-2018)
    Figure Sitel Worldwide Corporation Contact Center Outsourcing Business Revenue Market Share (2013-2018)
    Table Global Contact Center Outsourcing Market Size (Million USD) by Product (2013-2018)
    Figure Global Contact Center Outsourcing Revenue Market Share (%) by Product (2013-2018)
    Figure Global Contact Center Outsourcing Market Share by Product in 2017
    Table Global Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure Global Contact Center Outsourcing Revenue Market Share (%) by Application in 2017
    Table Top Consumer/End Users of Contact Center Outsourcing
    Figure United States Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)
    Table United States Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure United States Contact Center Outsourcing Market Size Share by Players in 2013
    Figure United States Contact Center Outsourcing Market Size Share by Players in 2017
    Table United States Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure United States Contact Center Outsourcing Revenue Market Share (%) by Application (2013-2018)
    Figure United States Contact Center Outsourcing Market Size Share by Application in 2017
    Figure EU Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)
    Table EU Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure EU Contact Center Outsourcing Market Size Share by Players in 2013
    Figure EU Contact Center Outsourcing Market Size Share by Players in 2017
    Table EU Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure EU Contact Center Outsourcing Revenue Market Share (%) by Application (2013-2018)
    Figure EU Contact Center Outsourcing Market Size Share by Application in 2017
    Figure Japan Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)
    Table Japan Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure Japan Contact Center Outsourcing Market Size Share by Players in 2013
    Figure Japan Contact Center Outsourcing Market Size Share by Players in 2017
    Table Japan Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure Japan Contact Center Outsourcing Revenue Market Share (%) by Application (2013-2018)
    Figure Japan Contact Center Outsourcing Market Size Share by Application in 2017
    Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)
    Table China Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure China Contact Center Outsourcing Market Size Share by Players in 2013
    Figure China Contact Center Outsourcing Market Size Share by Players in 2017
    Table China Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure China Contact Center Outsourcing Revenue Market Share (%) by Application (2013-2018)
    Figure China Contact Center Outsourcing Market Size Share by Application in 2017
    Figure India Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)
    Table India Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure India Contact Center Outsourcing Market Size Share by Players in 2013
    Figure India Contact Center Outsourcing Market Size Share by Players in 2017
    Table India Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure India Contact Center Outsourcing Revenue Market Share (%) by Application (2013-2018)
    Figure India Contact Center Outsourcing Market Size Share by Application in 2017
    Figure Southeast Asia Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)
    Table Southeast Asia Contact Center Outsourcing Market Size (Million USD) by Players (2013-2018)
    Figure Southeast Asia Contact Center Outsourcing Market Size Share by Players in 2013
    Figure Southeast Asia Contact Center Outsourcing Market Size Share by Players in 2017
    Table Southeast Asia Contact Center Outsourcing Market Size by Application (2013-2018)
    Figure Southeast Asia Contact Center Outsourcing Revenue Market Share (%) by Application (2013-2018)
    Figure Southeast Asia Contact Center Outsourcing Market Size Share by Application in 2017
    Figure Global Contact Center Outsourcing Market Size and Growth Rate (2018-2025)
    Table Global Contact Center Outsourcing Market Size (Million USD) by Regions (2018-2025)
    Figure Global Contact Center Outsourcing Market Size Share (2018-2025)
    Figure Global Contact Center Outsourcing Market Size Share by Regions in 2025
    Figure United States Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)
    Figure EU Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Japan Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)
    Figure China Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)
    Figure India Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Southeast Asia Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)
    Table Global Contact Center Outsourcing Market Size (Million USD) by Type (2018-2025)
    Figure Global Contact Center Outsourcing Market Size Share by Type in 2018
    Figure Global Contact Center Outsourcing Market Size Share by Type in 2025
    Table Global Contact Center Outsourcing Market Size (Million USD) by Application (2018-2025)
    Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2018
    Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2025

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